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OTRSCVE-2021-21438

HistoryMar 22, 2021 - 9:15 a.m.

CVE-2021-21438

2021-03-2209:15:13

CWE-264

CWE-276

OTRS

web.nvd.nist.gov

cve-2021-21438

information security

faqs

otrs

faq category

access control

CVSS2

Attack Vector

NETWORK

Attack Complexity

LOW

Authentication

SINGLE

Confidentiality Impact

PARTIAL

Integrity Impact

NONE

Availability Impact

NONE

AV:N/AC:L/Au:S/C:P/I:N/A:N

CVSS3

4.3

Attack Vector

NETWORK

Attack Complexity

LOW

Privileges Required

LOW

User Interaction

NONE

Scope

UNCHANGED

Confidentiality Impact

LOW

Integrity Impact

NONE

Availability Impact

NONE

CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N

AI Score

4.5

Confidence

High

EPSS

0.001

Percentile

22.7%

JSON

Agents are able to see linked FAQ articles without permissions (defined in FAQ Category). This issue affects: FAQ version 6.0.29 and prior versions, OTRS version 7.0.24 and prior versions.

Affected configurations

Nvd

Node

otrsfaqRange6.0.0–6.0.29

otrsotrsRange7.0.0–7.0.24

VendorProductVersionCPE
otrsfaq*cpe:2.3:a:otrs:faq:*:*:*:*:*:*:*:*
otrsotrs*cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*

Vendor	Product	Version	CPE
otrs	faq	*	cpe:2.3:a:otrs:faq::::::::
otrs	otrs	*	cpe:2.3:a:otrs:otrs::::::::

CNA Affected

[
  {
    "product": "FAQ",
    "vendor": "OTRS AG",
    "versions": [
      {
        "lessThanOrEqual": "6.0.29",
        "status": "affected",
        "version": "6.0.x",
        "versionType": "custom"
      }
    ]
  },
  {
    "product": "OTRS",
    "vendor": "OTRS AG",
    "versions": [
      {
        "lessThanOrEqual": "7.0.24",
        "status": "affected",
        "version": "unspecified",
        "versionType": "custom"
      }
    ]
  }
]

References

otrs.com/release-notes/otrs-security-advisory-2021-08/

CVSS2

Attack Vector

NETWORK

Attack Complexity

LOW

Authentication

SINGLE

Confidentiality Impact

PARTIAL

Integrity Impact

NONE

Availability Impact

NONE

AV:N/AC:L/Au:S/C:P/I:N/A:N

CVSS3

4.3

Attack Vector

NETWORK

Attack Complexity

LOW

Privileges Required

LOW

User Interaction

NONE

Scope

UNCHANGED

Confidentiality Impact

LOW

Integrity Impact

NONE

Availability Impact

NONE

CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N

AI Score

4.5

Confidence

High

EPSS

0.001

Percentile

22.7%

JSON

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