Cross-site scripting (XSS) vulnerability in Open Ticket Request System (OTRS) 3.1.x before 3.1.20, 3.2.x before 3.2.15, and 3.3.x before 3.3.5 allows remote attackers to inject arbitrary web script or HTML via a crafted HTML email.
adamziaja.com/poc/201401-xss-otrs.html
lists.opensuse.org/opensuse-updates/2014-03/msg00030.html
packetstormsecurity.com/files/131654/OTRS-3.x-Cross-Site-Scripting.html
secunia.com/advisories/57018
www.osvdb.org/103781
www.securityfocus.com/bid/65844
www.exploit-db.com/exploits/36842/
www.otrs.com/security-advisory-2014-03-xss-issue