SysAid Help Desk before 15.2 uses a hardcoded encryption key, which makes it easier for remote attackers to obtain sensitive information, as demonstrated by decrypting the database password in WEB-INF/conf/serverConf.xml.
packetstormsecurity.com/files/132138/SysAid-Help-Desk-14.4-Code-Execution-Denial-Of-Service-Traversal-SQL-Injection.html
seclists.org/fulldisclosure/2015/Jun/8
www.securityfocus.com/archive/1/535679/100/0/threaded
www.securityfocus.com/bid/75035
www.sysaid.com/blog/entry/sysaid-15-2-your-voice-your-service-desk