Cross-site scripting (XSS) vulnerability in CA Service Desk Manager (formerly CA Service Desk) 12.9 and 14.1 allows remote attackers to inject arbitrary web script or HTML via the QBE.EQ.REF_NUM parameter.
packetstormsecurity.com/files/139660/CA-Service-Desk-Manaager-12.9-14.1-Code-Execution.html
seclists.org/fulldisclosure/2016/Nov/53
www.ca.com/us/services-support/ca-support/ca-support-online/product-content/recommended-reading/security-notices/ca20161109-02-security-notice-for-ca-service-desk-manager.html
www.securityfocus.com/bid/94258
www.securitytracker.com/id/1037262