Security Bulletin: IBM Call Center is subject to vulnerability regarding an XML service, a remote attacker could exploit this vulnerability to consume available CPU resources.

Summary

IBM Call Center removed parts of a legacy code that carried vulnerabilites. The code did contain CVE-2009-2625, CVE-2013-4002, CVE-2020-14338, CVE-2022-23437, CVE-2012-0881, however the specific code related to the vulnerability is not in use, therefore the risk is lower. This bulletin identifies the steps to take to address the vulnerability.

Vulnerability Details

CVEID:CVE-2009-2625
**DESCRIPTION:**Sun Java Runtime Environment (JRE) is vulnerable to a denial of service, caused by an error in Apache Xerces2 Java. A remote attacker could exploit this vulnerability using specially-crafted XML input, to cause the application to enter into an infinite loop and hang.
CVSS Base score: 5
CVSS Temporal Score: See: https://exchange.xforce.ibmcloud.com/vulnerabilities/53082 for the current score.
CVSS Vector: (AV:N/AC:L/Au:N/C:N/I:N/A:P)

CVEID:CVE-2013-4002
**DESCRIPTION:**A denial of service vulnerability in the Apache Xerces-J parser used by IBM Java could result in a complete availability impact on the affected system.
CVSS Base score: 7.1
CVSS Temporal Score: See: https://exchange.xforce.ibmcloud.com/vulnerabilities/85260 for the current score.
CVSS Vector: (AV:N/AC:M/Au:N/C:N/I:N/A:C)

CVEID:CVE-2020-14338
**DESCRIPTION:**Wildfly could allow a remote attacker to bypass security restrictions, caused by improper XML validation in the XMLSchemaValidator class in the JAXP component. By using a specially-crafted XML file, an attacker could exploit this vulnerability to manipulate the validation process in certain cases.
CVSS Base score: 5.3
CVSS Temporal Score: See: https://exchange.xforce.ibmcloud.com/vulnerabilities/188534 for the current score.
CVSS Vector: (CVSS:3.0/AV:N/AC:L/PR:N/UI:N/S:U/C:N/I:L/A:N)

CVEID:CVE-2022-23437
**DESCRIPTION:**Apache Xerces2 Java XML Parser is vulnerable to a denial of service, caused by an infinite loop in the XML parser. By persuading a victim to open a specially-crafted XML document payloads, a remote attacker could exploit this vulnerability to consume system resources for prolonged duration.
CVSS Base score: 5.5
CVSS Temporal Score: See: https://exchange.xforce.ibmcloud.com/vulnerabilities/217982 for the current score.
CVSS Vector: (CVSS:3.0/AV:L/AC:L/PR:N/UI:R/S:U/C:N/I:N/A:H)

CVEID:CVE-2012-0881
**DESCRIPTION:**Apache Xerces2 Java is vulnerable to a denial of service, caused by a flaw in the XML service. By sending a specially crafted message to an XML service, a remote attacker could exploit this vulnerability to consume available CPU resources from the system.
CVSS Base score: 7.5
CVSS Temporal Score: See: https://exchange.xforce.ibmcloud.com/vulnerabilities/134404 for the current score.
CVSS Vector: (CVSS:3.0/AV:N/AC:L/PR:N/UI:N/S:U/C:N/I:N/A:H)

Affected Products and Versions

Remediation/Fixes

Please find release notes and fixes - <https://www.ibm.com/docs/en/order-management?topic=updating-resolved-issues&gt;

Container download- <https://www.ibm.com/docs/en/order-management-sw/10.0?topic=operator-obtaining-container-images-from-entitled-registry&gt;
On-Prem: <https://www.ibm.com/docs/en/order-management-sw/10.0?topic=installing-applying-fix-packs&gt;

Workarounds and Mitigations

None