CVSS2
Attack Vector
NETWORK
Attack Complexity
LOW
Authentication
SINGLE
Confidentiality Impact
PARTIAL
Integrity Impact
PARTIAL
Availability Impact
PARTIAL
AV:N/AC:L/Au:S/C:P/I:P/A:P
CVSS3
Attack Vector
NETWORK
Attack Complexity
LOW
Privileges Required
LOW
User Interaction
NONE
Scope
UNCHANGED
Confidentiality Impact
HIGH
Integrity Impact
HIGH
Availability Impact
HIGH
CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H
EPSS
Percentile
92.4%
An attacker who is logged into OTRS, a Ticket Request System, as an agent with write permissions for statistics can inject arbitrary code into the system. This can lead to serious problems like privilege escalation, data loss, and denial of service. This issue is also known as CVE-2017-14635 and is resolved by upgrading to the latest upstream release of OTRS3.
IMPORTANT UPGRADE NOTES ===============================
This update requires manual intervention. We strongly recommend to backup all files and databases before upgrading. If you use the MySQL backend you should read Debian bug report #707075 and the included README.Debian file which will provide further information.
If you discover that the maintenance mode is still activated after the update, we recommend to remove /etc/otrs/maintenance.html and /var/lib/otrs/httpd/htdocs/maintenance.html which will resolve the issue .
In addition the following security vulnerabilities were also addressed :
CVE-2014-1695 Cross-site scripting (XSS) vulnerability in OTRS allows remote attackers to inject arbitrary web script or HTML via a crafted HTML email
CVE-2014-2553 Cross-site scripting (XSS) vulnerability in OTRS allows remote authenticated users to inject arbitrary web script or HTML via vectors related to dynamic fields
CVE-2014-2554 OTRS allows remote attackers to conduct clickjacking attacks via an IFRAME element
For Debian 7 βWheezyβ, these problems have been fixed in version 3.3.18-1~deb7u1.
We recommend that you upgrade your otrs2 packages.
NOTE: Tenable Network Security has extracted the preceding description block directly from the DLA security advisory. Tenable has attempted to automatically clean and format it as much as possible without introducing additional issues.
#%NASL_MIN_LEVEL 70300
#
# (C) Tenable Network Security, Inc.
#
# The descriptive text and package checks in this plugin were
# extracted from Debian Security Advisory DLA-1119-1. The text
# itself is copyright (C) Software in the Public Interest, Inc.
#
include('deprecated_nasl_level.inc');
include('compat.inc');
if (description)
{
script_id(103577);
script_version("3.7");
script_set_attribute(attribute:"plugin_modification_date", value:"2021/01/11");
script_cve_id("CVE-2014-1695", "CVE-2014-2553", "CVE-2014-2554", "CVE-2017-14635");
script_bugtraq_id(65844, 66567, 66569);
script_name(english:"Debian DLA-1119-1 : otrs2 security update");
script_summary(english:"Checks dpkg output for the updated packages.");
script_set_attribute(
attribute:"synopsis",
value:"The remote Debian host is missing a security update."
);
script_set_attribute(
attribute:"description",
value:
"An attacker who is logged into OTRS, a Ticket Request System, as an
agent with write permissions for statistics can inject arbitrary code
into the system. This can lead to serious problems like privilege
escalation, data loss, and denial of service. This issue is also known
as CVE-2017-14635 and is resolved by upgrading to the latest upstream
release of OTRS3.
****IMPORTANT UPGRADE NOTES**** ===============================
This update requires manual intervention. We strongly recommend to
backup all files and databases before upgrading. If you use the MySQL
backend you should read Debian bug report #707075 and the included
README.Debian file which will provide further information.
If you discover that the maintenance mode is still activated after the
update, we recommend to remove /etc/otrs/maintenance.html and
/var/lib/otrs/httpd/htdocs/maintenance.html which will resolve the
issue .
In addition the following security vulnerabilities were also
addressed :
CVE-2014-1695 Cross-site scripting (XSS) vulnerability in OTRS allows
remote attackers to inject arbitrary web script or HTML via a crafted
HTML email
CVE-2014-2553 Cross-site scripting (XSS) vulnerability in OTRS allows
remote authenticated users to inject arbitrary web script or HTML via
vectors related to dynamic fields
CVE-2014-2554 OTRS allows remote attackers to conduct clickjacking
attacks via an IFRAME element
For Debian 7 'Wheezy', these problems have been fixed in version
3.3.18-1~deb7u1.
We recommend that you upgrade your otrs2 packages.
NOTE: Tenable Network Security has extracted the preceding description
block directly from the DLA security advisory. Tenable has attempted
to automatically clean and format it as much as possible without
introducing additional issues."
);
script_set_attribute(
attribute:"see_also",
value:"https://lists.debian.org/debian-lts-announce/2017/09/msg00036.html"
);
script_set_attribute(
attribute:"see_also",
value:"https://packages.debian.org/source/wheezy/otrs2"
);
script_set_attribute(
attribute:"solution",
value:"Upgrade the affected otrs, and otrs2 packages."
);
script_set_cvss_base_vector("CVSS2#AV:N/AC:L/Au:S/C:P/I:P/A:P");
script_set_cvss_temporal_vector("CVSS2#E:POC/RL:OF/RC:C");
script_set_cvss3_base_vector("CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H");
script_set_cvss3_temporal_vector("CVSS:3.0/E:P/RL:O/RC:C");
script_set_attribute(attribute:"exploitability_ease", value:"Exploits are available");
script_set_attribute(attribute:"exploit_available", value:"true");
script_set_attribute(attribute:"plugin_type", value:"local");
script_set_attribute(attribute:"cpe", value:"p-cpe:/a:debian:debian_linux:otrs");
script_set_attribute(attribute:"cpe", value:"p-cpe:/a:debian:debian_linux:otrs2");
script_set_attribute(attribute:"cpe", value:"cpe:/o:debian:debian_linux:7.0");
script_set_attribute(attribute:"patch_publication_date", value:"2017/09/30");
script_set_attribute(attribute:"plugin_publication_date", value:"2017/10/02");
script_end_attributes();
script_category(ACT_GATHER_INFO);
script_copyright(english:"This script is Copyright (C) 2017-2021 and is owned by Tenable, Inc. or an Affiliate thereof.");
script_family(english:"Debian Local Security Checks");
script_dependencies("ssh_get_info.nasl");
script_require_keys("Host/local_checks_enabled", "Host/Debian/release", "Host/Debian/dpkg-l");
exit(0);
}
include("audit.inc");
include("debian_package.inc");
if (!get_kb_item("Host/local_checks_enabled")) audit(AUDIT_LOCAL_CHECKS_NOT_ENABLED);
if (!get_kb_item("Host/Debian/release")) audit(AUDIT_OS_NOT, "Debian");
if (!get_kb_item("Host/Debian/dpkg-l")) audit(AUDIT_PACKAGE_LIST_MISSING);
flag = 0;
if (deb_check(release:"7.0", prefix:"otrs", reference:"3.3.18-1~deb7u1")) flag++;
if (deb_check(release:"7.0", prefix:"otrs2", reference:"3.3.18-1~deb7u1")) flag++;
if (flag)
{
if (report_verbosity > 0) security_warning(port:0, extra:deb_report_get());
else security_warning(0);
exit(0);
}
else audit(AUDIT_HOST_NOT, "affected");
cve.mitre.org/cgi-bin/cvename.cgi?name=CVE-2014-1695
cve.mitre.org/cgi-bin/cvename.cgi?name=CVE-2014-2553
cve.mitre.org/cgi-bin/cvename.cgi?name=CVE-2014-2554
cve.mitre.org/cgi-bin/cvename.cgi?name=CVE-2017-14635
lists.debian.org/debian-lts-announce/2017/09/msg00036.html
packages.debian.org/source/wheezy/otrs2
CVSS2
Attack Vector
NETWORK
Attack Complexity
LOW
Authentication
SINGLE
Confidentiality Impact
PARTIAL
Integrity Impact
PARTIAL
Availability Impact
PARTIAL
AV:N/AC:L/Au:S/C:P/I:P/A:P
CVSS3
Attack Vector
NETWORK
Attack Complexity
LOW
Privileges Required
LOW
User Interaction
NONE
Scope
UNCHANGED
Confidentiality Impact
HIGH
Integrity Impact
HIGH
Availability Impact
HIGH
CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H
EPSS
Percentile
92.4%