CVSS2
Attack Vector
NETWORK
Attack Complexity
LOW
Authentication
NONE
Confidentiality Impact
PARTIAL
Integrity Impact
NONE
Availability Impact
NONE
AV:N/AC:L/Au:N/C:P/I:N/A:N
CVSS3
Attack Vector
NETWORK
Attack Complexity
LOW
Privileges Required
NONE
User Interaction
NONE
Scope
UNCHANGED
Confidentiality Impact
LOW
Integrity Impact
NONE
Availability Impact
NONE
CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:N/A:N
AI Score
Confidence
High
EPSS
Percentile
83.9%
Two security vulnerabilities were discovered in the Open Ticket Request System that could lead to information disclosure or privilege escalation. New configuration options were added to resolve those problems.
CVE-2019-12248
An attacker could send a malicious email to an OTRS system. If a logged in agent user quotes it, the email could cause the browser to load external image resources.
CVE-2019-12497
In the customer or external frontend, personal information of agents can be disclosed like Name and mail address in external notes.
For Debian 8 ‘Jessie’, these problems have been fixed in version 3.3.18-1+deb8u10.
We recommend that you upgrade your otrs2 packages.
NOTE: Tenable Network Security has extracted the preceding description block directly from the DLA security advisory. Tenable has attempted to automatically clean and format it as much as possible without introducing additional issues.
#%NASL_MIN_LEVEL 70300
#
# (C) Tenable Network Security, Inc.
#
# The descriptive text and package checks in this plugin were
# extracted from Debian Security Advisory DLA-1816-1. The text
# itself is copyright (C) Software in the Public Interest, Inc.
#
include('deprecated_nasl_level.inc');
include('compat.inc');
if (description)
{
script_id(125836);
script_version("1.6");
script_set_attribute(attribute:"plugin_modification_date", value:"2024/05/16");
script_cve_id("CVE-2019-12248", "CVE-2019-12497");
script_name(english:"Debian DLA-1816-1 : otrs2 security update");
script_set_attribute(attribute:"synopsis", value:
"The remote Debian host is missing a security update.");
script_set_attribute(attribute:"description", value:
"Two security vulnerabilities were discovered in the Open Ticket
Request System that could lead to information disclosure or privilege
escalation. New configuration options were added to resolve those
problems.
CVE-2019-12248
An attacker could send a malicious email to an OTRS system. If a
logged in agent user quotes it, the email could cause the browser to
load external image resources.
CVE-2019-12497
In the customer or external frontend, personal information of agents
can be disclosed like Name and mail address in external notes.
For Debian 8 'Jessie', these problems have been fixed in version
3.3.18-1+deb8u10.
We recommend that you upgrade your otrs2 packages.
NOTE: Tenable Network Security has extracted the preceding description
block directly from the DLA security advisory. Tenable has attempted
to automatically clean and format it as much as possible without
introducing additional issues.");
script_set_attribute(attribute:"see_also", value:"https://lists.debian.org/debian-lts-announce/2019/06/msg00004.html");
script_set_attribute(attribute:"see_also", value:"https://packages.debian.org/source/jessie/otrs2");
script_set_attribute(attribute:"solution", value:
"Upgrade the affected otrs, and otrs2 packages.");
script_set_cvss_base_vector("CVSS2#AV:N/AC:L/Au:N/C:P/I:N/A:N");
script_set_cvss_temporal_vector("CVSS2#E:U/RL:OF/RC:C");
script_set_cvss3_base_vector("CVSS:3.0/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:N/A:N");
script_set_cvss3_temporal_vector("CVSS:3.0/E:U/RL:O/RC:C");
script_set_attribute(attribute:"cvss_score_source", value:"CVE-2019-12497");
script_set_attribute(attribute:"exploitability_ease", value:"No known exploits are available");
script_set_attribute(attribute:"exploit_available", value:"false");
script_set_attribute(attribute:"vuln_publication_date", value:"2019/06/17");
script_set_attribute(attribute:"patch_publication_date", value:"2019/06/11");
script_set_attribute(attribute:"plugin_publication_date", value:"2019/06/12");
script_set_attribute(attribute:"plugin_type", value:"local");
script_set_attribute(attribute:"cpe", value:"p-cpe:/a:debian:debian_linux:otrs");
script_set_attribute(attribute:"cpe", value:"p-cpe:/a:debian:debian_linux:otrs2");
script_set_attribute(attribute:"cpe", value:"cpe:/o:debian:debian_linux:8.0");
script_set_attribute(attribute:"generated_plugin", value:"current");
script_end_attributes();
script_category(ACT_GATHER_INFO);
script_family(english:"Debian Local Security Checks");
script_copyright(english:"This script is Copyright (C) 2019-2024 and is owned by Tenable, Inc. or an Affiliate thereof.");
script_dependencies("ssh_get_info.nasl");
script_require_keys("Host/local_checks_enabled", "Host/Debian/release", "Host/Debian/dpkg-l");
exit(0);
}
include("audit.inc");
include("debian_package.inc");
if (!get_kb_item("Host/local_checks_enabled")) audit(AUDIT_LOCAL_CHECKS_NOT_ENABLED);
if (!get_kb_item("Host/Debian/release")) audit(AUDIT_OS_NOT, "Debian");
if (!get_kb_item("Host/Debian/dpkg-l")) audit(AUDIT_PACKAGE_LIST_MISSING);
flag = 0;
if (deb_check(release:"8.0", prefix:"otrs", reference:"3.3.18-1+deb8u10")) flag++;
if (deb_check(release:"8.0", prefix:"otrs2", reference:"3.3.18-1+deb8u10")) flag++;
if (flag)
{
if (report_verbosity > 0) security_warning(port:0, extra:deb_report_get());
else security_warning(0);
exit(0);
}
else audit(AUDIT_HOST_NOT, "affected");
Vendor | Product | Version | CPE |
---|---|---|---|
debian | debian_linux | 8.0 | cpe:/o:debian:debian_linux:8.0 |
debian | debian_linux | otrs | p-cpe:/a:debian:debian_linux:otrs |
debian | debian_linux | otrs2 | p-cpe:/a:debian:debian_linux:otrs2 |
CVSS2
Attack Vector
NETWORK
Attack Complexity
LOW
Authentication
NONE
Confidentiality Impact
PARTIAL
Integrity Impact
NONE
Availability Impact
NONE
AV:N/AC:L/Au:N/C:P/I:N/A:N
CVSS3
Attack Vector
NETWORK
Attack Complexity
LOW
Privileges Required
NONE
User Interaction
NONE
Scope
UNCHANGED
Confidentiality Impact
LOW
Integrity Impact
NONE
Availability Impact
NONE
CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:N/A:N
AI Score
Confidence
High
EPSS
Percentile
83.9%