CVSS2
Attack Vector
NETWORK
Attack Complexity
LOW
Authentication
NONE
Confidentiality Impact
PARTIAL
Integrity Impact
NONE
Availability Impact
NONE
AV:N/AC:L/Au:N/C:P/I:N/A:N
CVSS3
Attack Vector
NETWORK
Attack Complexity
LOW
Privileges Required
NONE
User Interaction
NONE
Scope
UNCHANGED
Confidentiality Impact
LOW
Integrity Impact
NONE
Availability Impact
NONE
CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:N/A:N
AI Score
Confidence
High
EPSS
Percentile
83.9%
OTRS is prone to multiple vulnerabilities.
# Copyright (C) 2019 Greenbone Networks GmbH
# Some text descriptions might be excerpted from (a) referenced
# source(s), and are Copyright (C) by the respective right holder(s).
#
# SPDX-License-Identifier: GPL-2.0-or-later
#
# This program is free software; you can redistribute it and/or
# modify it under the terms of the GNU General Public License
# as published by the Free Software Foundation; either version 2
# of the License, or (at your option) any later version.
#
# This program is distributed in the hope that it will be useful,
# but WITHOUT ANY WARRANTY; without even the implied warranty of
# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
# GNU General Public License for more details.
#
# You should have received a copy of the GNU General Public License
# along with this program; if not, write to the Free Software
# Foundation, Inc., 51 Franklin St, Fifth Floor, Boston, MA 02110-1301 USA.
CPE = 'cpe:/a:otrs:otrs';
if (description)
{
script_oid("1.3.6.1.4.1.25623.1.0.108592");
script_version("2023-01-23T10:11:56+0000");
script_tag(name:"last_modification", value:"2023-01-23 10:11:56 +0000 (Mon, 23 Jan 2023)");
script_tag(name:"creation_date", value:"2019-06-07 10:27:29 +0000 (Fri, 07 Jun 2019)");
script_tag(name:"cvss_base", value:"5.0");
script_tag(name:"cvss_base_vector", value:"AV:N/AC:L/Au:N/C:P/I:N/A:N");
script_tag(name:"severity_vector", value:"CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:N/A:N");
script_tag(name:"severity_origin", value:"NVD");
script_tag(name:"severity_date", value:"2023-01-20 16:14:00 +0000 (Fri, 20 Jan 2023)");
script_cve_id("CVE-2019-12248", "CVE-2019-12497");
script_tag(name:"qod_type", value:"remote_banner_unreliable");
script_tag(name:"solution_type", value:"VendorFix");
script_name("OTRS 5.0.x < 5.0.36, 6.0.x < 6.0.19, 7.0.x < 7.0.8 Multiple Vulnerabilities");
script_category(ACT_GATHER_INFO);
script_copyright("Copyright (C) 2019 Greenbone Networks GmbH");
script_family("Web application abuses");
script_dependencies("secpod_otrs_detect.nasl");
script_mandatory_keys("OTRS/installed");
script_tag(name:"summary", value:"OTRS is prone to multiple vulnerabilities.");
script_tag(name:"vuldetect", value:"Checks if a vulnerable version is present on the target host.");
script_tag(name:"insight", value:"OTRS is prone to multiple vulnerabilities:
- Loading External Image Resources (CVE-2019-12248)
- Information Disclosure (CVE-2019-12497)");
script_tag(name:"affected", value:"OTRS 5.0.x, 6.0.x and 7.0.x.");
script_tag(name:"impact", value:"Loading External Image Resources
An attacker could send a malicious email to an OTRS system. If a logged in agent user quotes it, the email
could cause the browser to load external image resources.
Information Disclosure
In the customer or external frontend, personal information of agents can be disclosed like Name and mail
address in external notes.");
script_tag(name:"solution", value:"Update to version 5.0.36, 6.0.19, 7.0.8 or later.");
script_xref(name:"URL", value:"https://community.otrs.com/security-advisory-2019-08-security-update-for-otrs-framework/");
script_xref(name:"URL", value:"https://community.otrs.com/security-advisory-2019-09-security-update-for-otrs-framework/");
exit(0);
}
include("host_details.inc");
include("version_func.inc");
if (!port = get_app_port(cpe: CPE))
exit(0);
if (!infos = get_app_version_and_location(cpe: CPE, port: port, exit_no_version: TRUE))
exit(0);
version = infos['version'];
path = infos['location'];
if (version_in_range(version: version, test_version: "5.0.0", test_version2: "5.0.35")) {
report = report_fixed_ver(installed_version: version, fixed_version: "5.0.36", install_path: path);
security_message(port: port, data: report);
exit(0);
}
if (version_in_range(version: version, test_version: "6.0.0", test_version2: "6.0.18")) {
report = report_fixed_ver(installed_version: version, fixed_version: "6.0.19", install_path: path);
security_message(port: port, data: report);
exit(0);
}
if (version_in_range(version: version, test_version: "7.0.0", test_version2: "7.0.7")) {
report = report_fixed_ver(installed_version: version, fixed_version: "7.0.8", install_path: path);
security_message(port: port, data: report);
exit(0);
}
exit(99);
CVSS2
Attack Vector
NETWORK
Attack Complexity
LOW
Authentication
NONE
Confidentiality Impact
PARTIAL
Integrity Impact
NONE
Availability Impact
NONE
AV:N/AC:L/Au:N/C:P/I:N/A:N
CVSS3
Attack Vector
NETWORK
Attack Complexity
LOW
Privileges Required
NONE
User Interaction
NONE
Scope
UNCHANGED
Confidentiality Impact
LOW
Integrity Impact
NONE
Availability Impact
NONE
CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:N/A:N
AI Score
Confidence
High
EPSS
Percentile
83.9%